SERVPRO of Council Bluffs / Missouri Valley Employee Photos

Chuck Caul

Chuck Caul

Chuck Caul has been with SERVPRO of Council Bluffs/Missouri Valley since 2010. He is currently our Production Manager and is IICRC Water Damage Restoration certified. Chuck has completed the SERVPRO Employee Certification Training Program.

Tell us about yourself.

“I started working construction with my dad when I was 10 and stayed in the building trade until 2010 when I then started with SERVPRO.”

What is an interesting fact about you?

“I’ve never been on a golf course and have no desire to do so, but I love to watch golf on TV.”

What is your favorite part about working with the SERVPRO team?

“I enjoy sitting with the guys after work and talking about the day.”

Andy Petersen

Andy Petersen

Andy Petersen has been with SERVPRO of Council Bluffs/Missouri Valley since 2016. He is currently our Operations Manager who oversees day-to-day workflow and customer service. Andy is certified as an Applied Structural Drying Technician (ASD), a Water Damage Restoration Technician (WDRT), a Fire and Smoke Restoration Technician (FSRT), and is certified in Biohazard removal.

Tell us about yourself.

“My wife and I enjoy lots of adventures with our small tribe of four kids. We like to spend time hiking, playing board games, and volunteering at our church. I also have been a volunteer with the Teammates Mentoring program at our local high school for several years.”

What is an interesting fact about you?

“Prior to joining the team at SERVPRO, I was a youth pastor for 15 years.”

What is your favorite part about working with the SERVPRO team?

“I really like and appreciate who I work for and work with. I believe we have a great team and I am proud of the time and work we give to rescue people’s homes and businesses.”

Do you have a funny SERVPRO memory?

“The spiders we sometimes find in people’s homes have caused our crew to jump so high they’ve hit the ceiling.”

Katie Nichols

Katie Nichols

Katie Nichols has been with SERVPRO of Council Bluffs/Missouri Valley since 2014. She is our Office Manager and is certified as a Water Damage Restoration Technician (WRT).

 Tell us about yourself.

“I attended Blair schools from preschool until high school graduation. I have two boys ages 17 and 11, as well as three brothers and two sisters. I like to bake, and I play on a co-ed softball team every summer.”

What is an interesting fact about you?

“I played alto saxophone from 5th grade until I graduated high school, and I won second place for a solo in a large band competition.”

What is your favorite part about working with the SERVPRO team?

“I love how family-oriented they are. I genuinely enjoy working with my co-workers. We all get along really well.”

Do you have a funny SERVPRO memory?

“There are a lot of memories. I enjoy the random pranks we pull on each other at the office.”

Garrett Bymers

Garrett Bymers

Garrett Bymers has been with SERVPRO since 2016 and is currently a Crew Chief. Garrett oversees jobs from start to finish to ensure the mitigation process goes smoothly. He has completed the SERVPRO Employee Certification Training Program.

Tell us about yourself.

“I play the guitar and do a bit of singing for fun. I have a 2-year-old Golden Retriever named Memphis Belle, who basically runs my life after work.”

What is an interesting fact about you?

“I am a bit of a cinephile. I thoroughly enjoy all kinds of movies and know a lot of useless information about them.”

What is your favorite part about working with the SERVPRO team?

“The comradery. Everyone on the crew is an absolute blast to work with. It is relieving to work for someone like Rick who you can always count on to do the honorable thing. The atmosphere is the most enjoyable I have ever encountered at a job.”

Do you have a funny SERVPRO memory?

“Pulling pranks in the shop using fake spiders and snakes is always a blast.”

Colton Gayer

Colton Gayer

Colton Gayer has been with SERVPRO of Council Bluffs/Missouri Valley since 2016. He is currently a Crew Chief who handles jobs start to finish. Colton has completed the SERVPRO Employee Certification Training Program.

Tell us about yourself.

“I have a high school diploma and two years of college. Work experience includes commercial roofing, building and distribution of store fixtures, and customer service with Jimmy John’s. I have 10 siblings. My hobby is free time!”

What is an interesting fact about you?

“I love people and animals, and I can work quickly despite my size.”

What is your favorite part about working with the SERVPRO team?

“I love the TRUE team aspect, the comradery, and the level of open communication without the fear of ostracization. I appreciate how the togetherness and communication carries over to the jobsite and helps jobs go smoothly.”

Rod McKee

Rod McKee

Rod McKee has been with SERVPRO of Council Bluffs/Missouri Valley since 2018. He is currently a Crew Chief and is certified as a Water Damage Restoration Technician (WRT). Rod has completed our SERVPRO Employee Certification Training Program.

Tell us about yourself.

“After high school, I went straight into the workforce and worked in the nuclear industry for 39 years. I am married with three children, and I have six grandchildren.”

What is your favorite part about working with the SERVPRO team?

“My favorite thing about working at SERVPRO is the people I work with. The entire staff is great.”

Eli Sutherland

Eli Sutherland

Eli Sutherland has been with SERVPRO of Council Bluffs/Missouri Valley since 2018. He is currently a Production Technician.

Tell us about yourself.

“I was born and raised in Blair, NE. I used to work at Monsanto, then left for the Navy for four years, and then worked at Cargill. If I am not remodeling my home, you can usually find me at the gym after work.”

What is an interesting fact about you?

“Despite what people think, I am OLDER than my sister Maggie (a former SERVPRO employee). I like to garden and grow veggies.”

What is your favorite part about working with the SERVPRO team?

“I appreciate the randomness of the day. I could be at a job all day or could be at multiple jobs. The people I work with are pretty nice, like a little family. Plus, a lot of homeowners have dogs. It is nice to meet new dogs!”

Do you have a funny SERVPRO memory?

“On my way back to the shop I tried to hit a fly on the windshield with my hand. I missed the fly but hit the windshield and wound up breaking the glass. My boss Rick thought that was REALLY funny.”

Matt Pavlik

Matt Pavlik

Matt Pavlik has been with SERVPRO of Council Bluffs/Missouri Valley since 2018. He is currently a Production Technician.

Tell us about yourself.

“I recently graduated from Arlington High School. I worked at Tractor Supply for two years. I enjoy online gaming, working on my car, and helping my dad work on small engines.”

What is an interesting fact about you?

“I am number 12 out of 15 siblings.”

What is your favorite part about working with the SERVPRO team?

“I enjoy the people I work with and their generosity. Also, it feels good knowing I can help homeowners in times of distress or catastrophe.”

Maddie Liechti

Maddie Liechti

Madison (Maddie) Liechti has been with SERVPRO of Council Bluffs/Missouri Valley since 2018. She is currently a Production Technician who handles water, fire, and mold mitigation jobs.

Tell us about yourself.

“For as long as I can remember, all I have wanted to do is help others overcome life struggles and be able to make them happy. At SERVPRO, I have the opportunity to do so.”

What is an interesting fact about you?

“I have Ehlers-Danlos Syndrome, which is a group of inherited disorders that affect your connective tissues—primarily your skin, joints, and blood vessel walls.”

What is your favorite part about working with the SERVPRO team?

“My favorite part about working at SERVPRO is the opportunity to help others recover from a disaster.”

Mark Egge

Mark Egge

Mark Egge has been with SERVPRO since 2013 and with SERVPRO of Council Bluffs/Missouri Valley since 2018. He is currently in Business Development as our Marketing Manager.

Tell us about yourself.

“I was in the military for 5 years. I have been married for 19 years. I have a loving wife named Shelly, two daughters named Katelyn (11) and Kylee (9), and a son named Lucas (8). I love spending my time with my family.”

What is an interesting fact about you?

“I’m color blind.”

What is your favorite part about working with the SERVPRO team?

“I love that I get to meet and talk to people about our services at SERVPRO and help make it seem ‘Like it never even happened.’”

Mary Jensen

Mary Jensen

Mary Jensen has been with SERVPRO of Council Bluffs/Missouri Valley since 2018. She is currently a Marketing Support Coordinator.

Tell us about yourself.

“I am a life-long native of Blair, NE. I have three kids, Chase (16), Hannah (13), and Brandt (8). I decided to attend college for the first time at the age of 35 and recently earned a Bachelor’s degree in Christian Studies with a minor in philosophy. I love helping people and might go on to pursue a Master’s degree in counseling.”

What is an interesting fact about you?

“About two years ago, I discovered I can play the piano pretty well by ear and now play on the worship team at my church. I still cannot figure out how to read music.”

What is your favorite part about working with the SERVPRO team?

“I appreciate Rick and Coleen’s heart for taking care of people. Their company is more than a business; it is a means for them to help those around them, whether that is a customer or an employee.”

Do you have a funny SERVPRO memory?

“Yes, but what happens behind SERVPRO walls must stay behind SERVPRO walls…”