What our Customers say...
Cannot say enough good things about Mark with SERVPRO. He is an awesome personality and I would trust that he would take care of anyone I would send his way!
SERVPRO takes such great care of our clients! Water damage can be such a stressful and frustrating problem, but Mark and his team do a great job of working with our clients and claims adjusters to make the remediation process go as smooth as possible!
Andy & his SERVPRO crew showed such amazing care, concern & compassion for us, our home and our situation! Andy truly went above and beyond to ensure our process was as smooth as possible. The crew was so meticulous they left our home spotless... you never would have known they did any work in our home!!! Truly heaven sent we can’t THANK YOU ENOUGH!!!
Two and a half years ago we had a massive hail storm in Blair with softball-sized hail. With holes in our roof and water coming in most of the night, our new home took in a lot of water. We were panicked and didn't know what to do. A friend recommended SERVPRO and although they were helping a multitude of customers all over town, they put us on their list and got to us as soon as they could. Chuck explained everything to us and gave us expectations for the week as far as drying and next steps with insurance. It was a Godsend!!! We don't know what we would have done without SERVPRO coming in to help us in our time of trouble. They were so easy to work with and helped us save our home.
We had flooding in our basement from a faulty sump pump during a massive rainstorm. Many other people had more significant damage from the same storm and I was not sure if the SERVPRO team would have time to squeeze me in. I removed the water as best I could but was concerned about mold starting to grow. Chuck was sent out immediately to assess our situation and help with mold prevention. Even though our job was smaller than others, Rick and his team cared!
SERVPRO is so much more than a just a business. They took what was a terrible situation for me and turned it into a positive situation. They not only did a wonderful job they also cared about me. That is something you just don't find anymore. I would recommend this business to anyone!!
One day I had a bad leak in the basement, I turned the water off. I called SERVPRO and they responded in about 1 hour at 8PM and didn't leave until after midnight. I'm so thankful for the service and cleanup. I don't know how we could have been treated any better. I would recommend them to anyone.
We arrived at home after a day of being away and found water on our main level and in our basement from a broken washing machine hose. I called SERVPRO and they arrived at 7 PM on Friday night and worked hard to make sure the drying process was started. I'm thankful for SERVPRO and their amazing customer experience.
Our basement was flooded because of a broken pipe. Sate Farm recommended SERVPRO.
I called SERVPRO and was hesitant at first of what the company could do for us. After visiting with Chuck, we were reassured everything would be taken care of.
I'm so thankful for Chuck. He went above and beyond our expectations. We are very pleased with Chuck and SERVPRO and would recommend them to anyone!
I received a phone call that our hot water heater had a broken pipe that had been spraying a fine mist of hot water in the the closet for several days. There was mold growing in the closet so thick that it looked like fur, and water had leaked into the basement through the floor. American Family called SERVPRO. SERVPRO came and sealed-off the area around the closet to remove the mold, and then cleaned the basement of all the wet remnants from the flood from above. We were very pleased with the job that was done.
I came home from vacation to find that the hot water heater had sprung a leak and flooded my basement. I called SERVPRO and before I knew it Andy was here to begin the cleanup. I'm so thankful for the entire crew for their quick and efficient work. They were very professional workers and very easy to work with. Andy kept in touch with me through the entire process. I highly recommend SERVPRO for damage cleanup. Thank you!
I received a phone call from Council Bluffs Fire Marshall that there had been a small fire at my house while I was gone. My ex-husband had accidentally started my house on fire while he was using a torch to thaw out the outside water faucet. My insurance company called SERVPRO and they came as soon as they could. I'm so thankful for the awesome crew of men that came to my house and cleaned the fire and smoke damage. The man in charge, Chuck, was fantastic to work with. I stopped at my house several times to grab my belongings, and they were all very courteous and professional. They even did a few extra things for me that they didn't have to do, like move a heavy couch and two love seats out to the driveway for us to get rid of. They did a wonderful job on everything. I would definitely recommend your company to any one that might need it.
One day I awoke to water flooding my house because a toilet overflowed and ran all night. I called SERVPRO and was very pleased with how quickly they responded to our problem. I'm so thankful for their hard work and diligence in getting the job done right. They were professional and courteous while working with us. I especially appreciated the very timely updates to keep us informed! Thank you SERVPRO!
One day I found a horribly stinky wet area in my office, hidden under a large area rug. Water had leaked from my neighbor's sink for over three weeks before I discovered it. I called SERVPRO and Andy came out and carefully accessed the situation. He discovered what he found and how he could fix the issue. He carefully weighed options before having to cut a hole in the wall to dry out the wall inside. Andy was extremely knowledgeable, meticulously careful, conscious of costs and friendly too. I'm so thankful to have an office that smells nice again, and also the peace of mind that there are no moldy dangers lurking in there. My business is paper and books and moisture, mildew, and mold are not friends to books! Thank you for doing what you do!
I was in a panicked state when I found a flood in my home while my husband and I were planning to open a new business in two months. We had no time to deal with a flood in our home. We called our insurance company who recommended SERVPRO. I called SERVPRO and put the flood in their hands. First, Andy was spectacular to work with! He kept me up to speed on the progress of taking care of the drying process. He was easily accessible by text. Dealt with my dog when I was gone too. I'm so thankful for the ease in the SERVPRO process! I did not have to be home when Andy came by. I appreciated how neat and clean he was when he left. He tore down drywall and I couldn't find one left over piece on the ground. Our basement was perfectly dry. The biggest thing I'm grateful for was I did not have to worry about anything. I did not have time to deal with this situation. Andy was spectacular. I would definitely recommend them. So professional. He was even over to our house within a half hour of my call. Thank you SERVPRO.
One day I arrived home with my wife and found a waterfall scene from our living room ceiling. It was beautiful, but decided to have it cleaned. I called SERVPRO and Andy showed up with in an hour and immediately began the arduous cleaning process. It was dry and completed in under 3 days. I'm so thankful for his description, it went exactly as Andy described. Most of all I admire how quick and efficient the service and process happened. I am so thankful for Andy and SERVPRO. I will recommend to everyone.
One day we had our hot water heater catch fire. The insurance claims adjuster gave us the information to call SERVPRO and they were here within hours of the call. I am thankful for the service that SERVPRO gave me.
One day our basement drain backed up and created a flood. The smell was awful and we had excess water in our basement. We contacted SERVPRO and they were prompt, worked quickly and quietly to remove the flood. They cleaned the air as well, made it smell better and cleaned and disinfected the floors. They left equipment overnight to solve the problem. The basement has never been as clean as it is now. We are so thankful for SERVPRO and the open communication from all the guys there.
I've been really impressed with Andy he has been so helpful and so professional. I just got a good feeling when I left my apartment key with him, that can make anyone nervous but I just felt I could trust him. He has been so helpful talking back and forth with State Farm and keeping me updated. He is doing a great job and I am very impressed. Thank you so much.
One morning I went to get coffee and stepped in water. The toilet flush valve had leaked to the extent the septic system was leaking onto the floor, half of the house was wet. I called SERVPRO and they came out quickly and began to evaluate the extent of the damage. They formulated a strategy for drying out everything and removing all contaminated material from the house. I'm so thankful for them helping restoring order to our lives, we cannot imagine how we would have coped with this mess without SERVPRO people helping out. They worked closely with our Insurance Adjuster and could even suggest a reputable contractor to repair the house.
I'm so thankful for Andy and his team from SERVPRO. They took so much stress off us! All the workers were kind and really seemed to care a lot! I will recommend them to friends and family. I mentioned this to one co-worker who told me that he had a similar experience and SERVPRO was excellent. Thank you!
One day I needed SERVPRO's service! It worked out! I called SERVPRO and got great results. I'm so thankful for their service second time around? They were very professional and kind. That is rare in the world today and I cannot thank you enough.
One day I went into the downstairs bedroom and saw water falling from the ceiling tile, then saw water on the carpet. I called SERVPRO and they came that same morning. I'm so thankful for the work they did and the cleanup, removing the water damaged bed, chair, carpet, etc. and getting the area dried out.
One day it started to rain and not stop. This caused our basement to flood with water. I called SERVPRO and they answered the phone even though the hour was late. I am thankful for SERVPRO showing up the next morning and cleaning up the mess caused by the flood. SERVPRO had our basement totally dry in just a few days. We are very pleased with the work and customer service skills during our time of need.
The water meter to our house broke and the basement flooded. It had got our brand new carpet wet, the drywall was wet and also the trim boards in the basement. We had heard of SERVPRO and gave them a call. Andy the Production Manager came out quickly, took a look and they got started on the restoration work the next day. We have been very impressed with their work, they are very thorough, very professional and we would recommend them to anyone who needs to have restoration work done.
In the middle of the night our neighbor knocked on the door and my wife woke up and there was a fire, the entire complex was going up in flames. Unfortunately there was not much to save, but we called SERVPRO and we were surprised they were able to save quite a bit more than we thought was savable. They are very professional and we are very satisfied with their service.
I had a problem with my plumbing and we called SERVPRO to come in because we received an estimate for repairs which was extremely high and the gentleman arrived they were very empathetic, understood our problem and said to us, to go sit down have a cup of tea and not to worry they will take care of everything and they did!
We were in the process of selling our home and the home inspection showed mold in the attic. We called SERVPRO and not only did they have the best price but they were able to come remedy the mold in just a few days! We really appreciated that SERVPRO understood the urgency of our situation and worked to get the problem fixed quickly so we didn't have to change our closing date.
One afternoon I found a lot of water running everywhere. I called my agent and after a call to SERVPRO, they came right away and they did a wonderful job cleaning up. I'm really thankful for Andy and his crew members.
One day I came home and found a river running down our house. I was surprised to see water all the way from the top floor to our basement. We called SERVPRO and received awesome customer service, expedient attention to our issue and great communication on how to toggle the immediate issue we were very thankful for Andy and the professionalism, the thoroughness, and answering all our questions.
Really appreciate all the time you gave us. SERVPRO did a good job. Very professional.
I am very satisfied with SERVPRO's services, and would recommend them.
Andy was very helpful in discussing the water damage in my basement. He really took the time to discuss the problem as well as potential solutions. I appreciated his ability to not only do work in a timely manner but to make me aware of progress being made while offering reassurance. I would definitely use SERVPRO again for any water damages in the future.
If you ever have any home disaster weather it be a tornado, water damage, or hail there is no one better to deal with than SERVPRO. I was amazed at the rate they got here and feel they are very loyal. They had everything torn out, thrown away and the clean up was awesome. I can't begin to compliment SERVPRO enough.
I had the unfortunate problem of water flooding my basement by coming into a newly installed egress window. The first time there was no carpet, flooring or baseboard trim down but there was 2 inches of water! SERVPRO came out immediately with their extraction truck and removed all the standing water and left a dehumidifier and blower fans until the space was dried out. The second time after 11 inches of rain, the window well filled up again and soaked the carpet, pad and the flooring. I immediately called SERVPRO and they sent someone out early the next morning. I was impressed with how quickly they came and how professional the service was. An hour later they had the carpet drying, the pad removed and a dehumidifier running in the space. Since SERVPRO came and acted so quickly with the water removal, my damages to the basement were minimal, and lowered my cost to put the space back to the way it was. I hope I never have a problem again, but if I did, I would not hesitate to call the professionals at Blair SERVPRO!!